**NOTE: EMAIL SENDER** The e-mail sender will be the same that you set in the general settings of your LMS for general notifications.
**NOTE: SENDING CONDITIONS** Users that completed the course or the LO will be excluded by the notification
### Sending a short url The short-url inserted in the notification messages with the \[URL\] tag allows to directly open the object, bypassing the login to the LMS and the access to the course. The process happens in a way invisible to the user. Every link is unique for a specific user. The link generated this way could also be used by other people who are not the user the link has been sent to. It’s important to: - tell users not to share the link with other users, in order not to compromise the course stats - avoid using this method for evaluation tests, since there is a risk users would share the link with other users - configure the LO properly, for example: make it visible just one time or until it’s completed ## Advanced notification For the TEST objects there is an advanced settings feature that allows you to manage text, planning and recipients of your notifications. ### Adding a new notification 1.From “Learning Object Management” panel click on “edit test”: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/5Zt4dTOGqILvpOp8-image.png) 2\. Click on “Notification Management”: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/wu1QoGWkeduuP2bG-image.png) 3\. Add a new notification: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/VgV7CN9RXYmVlJFO-image.png)4. Notification settings: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/XwanzmV9N1TP9ERo-image.png) ### Scheduling Notifications Lotify allows for a very flexible scheduling of notifications: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/6CqV3sG50RkuEUPY-image.png) **Send every:** lets you choose the frequency, from 1 (every day) to 7 (every week) **How many notifications a day:** self-explanatory, for every sending you have to specify a time **Time:** at what time the notification will be sent **Active from – to**: You can set your notifications to be sent only from a specific date to a specific date **Exclude Saturdays and Sundays:** self-explanatory **Reset last send date:** resets the last send date, so you can resend your notifications even to users who have already received them ### Setting the recipients When you create a new notification, you can choose if you want to send it: - To yourself only: useful for testing or to send personal reminders - All: sends to all users who are enrolled to the course - Selected: after saving the notification, you’ll be able to choose the recipients [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/6Rh7XaJ92NMpF7xM-image.png) This option is only available upon creating a notification. Then you’ll be able to edit it from the user's icon: [](https://bookstackprod.s3.amazonaws.com/uploads/images/gallery/2024-07/euN1Q2sQXjcTB1xk-image.png) ## Troubleshooting ### A User didn’t receive a notification 1. Verify that in the user profile there is an active e-mail address and/or a correct mobile phone number 2. Check the user status on course and learning object: only users with status “subscribed”, “In progress” or without a completion date will receive the notifications 3. Check the plugin setting for “notification minutes expire” is not set to 0 (zero) 4. Verify if the notification log has some errors (see paragraph 2.1) ### Resend a notification to a user If a user didn’t receive a notification or has canceled it by mistake, it’s not possible to resend it directly from the system, but you can do as follows: 1. Access the notification settings panel (see 2.1 and 2.2) 2. Open the notification log. The log lists all the cron call, sorted by time. Look for the notification text you want to resend and copy it. Please find the right user and the right text, because short-urls are personal 3. Send the user the text you copied with a direct e-mail or text message ### The system asks for a password If the user is asked for a password after clicking on the shortlink, it might be that the user was set to force the change of password upon first access. In that case, inform the user about how to reset password or give him a new one. ### Send Conditions Notifications are NOT sent in these cases: