Email & DNS settings

Setup DNS for your custom domain and email

About DNS for Forma Cloud

What are DNS Records?

DNS records are like the internet's "phone book" that tells browsers and email services where to find your website and how to manage your email. Each record has a name, type, and value that indicates where to point.

Why Are These Records Needed?

Your web infrastructure is hosted on Amazon Web Services (AWS), one of the most secure and reliable clouds in the world. These DNS records are used to:

✅ Authorize AWS to manage your domain
✅ Verify that you actually own the domain
✅ Allow Amazon to activate security and email services

In essence, you're "telling" AWS, "Yes, I own this domain and I authorize you to manage it." Without this authorization, Amazon cannot activate the SSL certificate or email services for security reasons.

Required DNS Records

In order to have everything working fine with your custom domain and email addresses, you will need to configure the following DNS records on your domain service provider

1. SSL Certificate - For website security

What it does: Allows your site to have "the green padlock" (HTTPS protocol) in the browser address bar for security

Examples:

Record Name	Type	Value
_bbb9ea10b0856de6ba586e6207dc19a2.yourproject.forma.cloud	CNAME	_5b1f9e0e8346d90ac6b87db19db7c2dc.xlfgrmvvlj.acm-validations.aws

2. WEBSITE POINTING - Where Your Website Is Located

What it does: Tells browsers where to find your website when someone types in your domain.

Examples:

Record Name	Tipo	Valore
yourdomain.com	A	75.2.77.19
yourdomain.com	A	99.83.139.159

Note: we are providing 2 different IP addresses to grant maximum service reliability through our balancer

3. EMAIL VALIDATION - To Send Authenticated Emails from your platform

What it does: Allows your system to send emails that don't end up in spam.

Examples:

Nome Record	Tipo	Valore
kkctvw3mrh2v7h3gzaoqf34t3dl4xybh._domainkey.yourdomain.com	CNAME	kkctvw3mrh2v7h3gzaoqf34t3dl4xybh.dkim.amazonses.com
j4qlk6qmjatfrrx2s2dvljosxleqs7wf._domainkey.yourdomain.com	CNAME	j4qlk6qmjatfrrx2s2dvljosxleqs7wf.dkim.amazonses.com
sabrml264bh5b4map5crcjq327z7ifgk._domainkey.yourdomain.com	CNAME	sabrml264bh5b4map5crcjq327z7ifgk.dkim.amazonses.com

Further (important) Information

Propagation Time

DNS changes can take 4 to 48 hours to take effect worldwide.

Recommended Configuration Order

This is the recommended order to follow when setting up Forma Cloud DNS records on your provider service:

First A records (site points)
Then CNAME records for SSL
Finally DKIM records for email

Verification

After 24 hours, verify that the site is reachable and displays the SSL padlock in the browser.

Still having trouble with DNS records?

Most DNS providers (Aruba, Register, GoDaddy, OVH, etc.) offer free support for configuring DNS records. Open a support ticket from your control panel and attach this guide—they'll usually do it in minutes!