FAQ - Billing and Presales

Forma Cloud is based on Forma Lms, with the same core functionalities, plus preinstalled community plugins, and our exclusive extra features.
With the Forma Cloud service will take care of 

• Server management: we take care of server dimensioning, performance, and security
• Upgrades:
• Bugfixes.  Bugfixes and feature improvements added by our maintenance service will be included in the next community releases. Upgrades will be scheduled according to your training programs.

Forma Farm is a joint venture of two companies that founded the forma.lms project, and is now the major contributor in the Forma core development. Any bugfix and improvement developed on Forma Cloud will be added and released into forma.lms: by using Forma Cloud you'll be the first to benefit any forma.lms upgrade and improvement.

Yes, any standard Forma LMS installation can be transfered to our dedicated cloud service, including courses, users, materials and tracking. We will take care of the migration from your hosting to our cloud infrastructure, including upgrade to the latest stable version. We can’t migrate or maintain any core code customization.

Yes, in case of expected (or unexpected!) traffic peaks you can upgrade your plan even for a few months and then revert back to your original plan.

Yes, you can add any of the Forma Cloud extension, or approved third party plugins developed by the Forma LMS association partners.
We will take care of plugins inistallation and maintenance, direct installation of other plugins or customizations won't be allowed

If you quit your Forma Cloud plan we can provide a copy of your platform database and you will be able to download all your user and course files. With these backups it will be possible to reinstall your platform with the same version of Forma LMS.
We won’t provide Forma Lms core files or any plugin code. Backups will be mantained for 60 days.

An active user is a unique user that enters a course in any given month. If the user just logs in to download the certificate but doesn’t enter a course, that user is not counted against the monthly threshold.

The base cost for each billed extra user is 3,5 €. Discounts will be applied for large amounts of extra users.

You will be notified if your platform exceeds your monthly active users threshold, then exceeding users will be billed quarterly. If your average monthly traffic over the previous 3 months will be higher than the plan threshold, all the users will be billed. If it will be lower, exceeding users won’t be billed.

Users will always be able to login and take courses.

Yes, you can increase any plan by steps of 25 users, to fit your exact training volumes. I.E., you could have a custom professional plan for 150 monthly active users, or a “Company” for 375 active users, and so on.

• File storage is the amount of disk space available for your uploaded courses and user materials.
• Data storage is the disk space occupied by your database.

We place limits on these resources to keep prices lower, but you can add more anytime, just the resources you need, with small upgrades. If your platform exceedes your file and data storage limits we will get in touch for a plan upgrade. Your platform will keep working with no limitation in any case.