Helpdesk Support
What's included
The assistance and maintenance service is provided through an exclusive versioning and deployment system (Forma DevOps), and includes the updating of the platform and the verification of all technical problems due to malfunctions of the services and applications offered.
- Tech Check: Analysis of any bugs or software malfunctions, and evaluation of possible corrective interventions. Support for changes to the standard application configuration, or provision of standard instructions and documentation for the reported needs
- Application Maintenance:
- Installation of release updates for standard features.
- Installing security patches and bugfixes available on community development repositories.
- BugFix: Functional bug fixes based on the chosen service level
Application update activities will always take place according to times and methods agreed with the customer, after checking any functional customizations developed for the customer.
Opening a support ticket
To open a support ticket just send an email to helpdesk@formafarm.com
This will automatically open a support ticket in our ticketing system, and our team will get back to you within 24/48hr (working days)
Best practices to get effective support
TBD